BGSC Service Management

Description

Senior Service Delivery Manager, BGSC UK Branch
Knutsford

As a Barclays Senior Service Delivery Manager, Barclays Global Services Centre (BGSC) UK Branch, you will be supporting designing & refresh of operating model, roadmap & approach, governance strategy and continuous process improvement for Service Management framework. You will support defining the MI and reporting mechanism which is required to support BGSC ExCo to give a view around service performance and deliver a robust Service performance review mechanism to derive continuous improvement opportunities to enable service improvement.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

• Acting as BGSC representative in the UK to make decisions and represent BGSC within BX
• Overseeing IGAs/ SLAs for BGSC services to and from BX, BUK & BI
• Being the point of contact in relation to services from BGSC, critically evaluating all proposals
• Applying a commercial lens to all engagement with all service recipients and providers
• Assisting the Head of BGSC UK Branch in developing strategic initiatives
• Supporting the engagement with BX Management office in the UK and global service recipients

• Broad awareness of the BGSC business
• Broad Understanding of Barclays processes
• Excellent Stakeholder management skills
• Advanced knowledge of Microsoft office tools, especially PowerPoint

• Proven understanding of the legal construct for BGSC and BX
• Broad understanding of the relevant risks, policies and standards particularly iOS, OCIR and Appointed Representative
• Excellent interpersonal, leadership, networking and influencing skills
• Proven ability to manage conflict and be receptive to challenges

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command Centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

#LI-Remote #LI-Hybrid

.